Help center

Frequently asked questions

Everything buyers and painters tend to ask about how BrushLink works. Still stuck? We're a message away.

For buyers

When does the painter receive payment?: When you accept a quote, you pay the full amount through Stripe Checkout. BrushLink holds the funds securely — the painter isn't paid yet. You release the money once you confirm you're happy with your order. If you don't act, payment releases after the displayed delivery deadline unless a dispute is open.
What if I'm not happy with the result?: Message your painter first — most issues are resolved with a small touch-up. If you can't agree, you can open a dispute, which pauses any payment release while our team reviews the order and works toward a fair outcome.
What happens if my minis arrive damaged?: Painters arrange tracked shipping and protective packing. If fragile models arrive damaged, raise it right away with photos. Open an in-platform dispute before the displayed deadline to pause release; a message alone does not pause it.
How long will my commission take?: Turnaround depends on the painter, the model count, and the quality tier — Showcase work naturally takes longer than Tabletop. Painters share expected timelines in their quote, and you can follow along with work-in-progress photos.
What do the quality tiers mean?: Listings carry one of four tiers — Tabletop, Battle-ready, High, and Showcase — that describe the level of finish, from clean gaming-ready models up to display-grade competition pieces. Pick the tier that fits your project and budget.
Are there extra fees for buyers?: No hidden platform surcharges. You pay the quote you accept; the platform fee comes out of the painter's side. Any shipping cost is set transparently by the painter up front.

For painters

How do I become a painter on BrushLink?: Create an account and apply. Every painter is vetted — you start as PENDING and an admin reviews your work before you go public (PENDING → APPROVED). Once approved, you can build your portfolio and start listing services.
How and when do I get paid?: Buyers pay the agreed quote up front, so the job is paid for before you start. Your payout releases when the buyer confirms delivery — or automatically 7 days after delivery if they don't act. Stripe transfers payment to your connected account; bank payout timing is separate.
What does it cost to sell here?: It's free to apply, build a portfolio, and list services. BrushLink charges a single platform fee of 3% only when an order completes — no listing fees and no monthly subscription.
How do I set my prices?: You're in full control. Price per model, per unit, or per army point, and set different rates across quality tiers. Each quote you send is itemized, so buyers see exactly what they're paying for.
What if a buyer opens a dispute?: Disputes pause the payment release while our team reviews the order. Keep your messages and WIP photos on the platform — a clear record of scope and progress is your best protection if a disagreement comes up.
Who can leave me a review?: Only buyers with a completed order can review you, so ratings reflect real work delivered. That keeps the marketplace honest and helps great painters stand out.

Didn't find your answer?

Our team is happy to help with anything about commissions, applications, payments, or trust and safety.

Help center

Frequently asked questions

Everything buyers and painters tend to ask about how BrushLink works. Still stuck? We're a message away.

For buyers

When does the painter receive payment?: When you accept a quote, you pay the full amount through Stripe Checkout. BrushLink holds the funds securely — the painter isn't paid yet. You release the money once you confirm you're happy with your order. If you don't act, payment releases after the displayed delivery deadline unless a dispute is open.
What if I'm not happy with the result?: Message your painter first — most issues are resolved with a small touch-up. If you can't agree, you can open a dispute, which pauses any payment release while our team reviews the order and works toward a fair outcome.
What happens if my minis arrive damaged?: Painters arrange tracked shipping and protective packing. If fragile models arrive damaged, raise it right away with photos. Open an in-platform dispute before the displayed deadline to pause release; a message alone does not pause it.
How long will my commission take?: Turnaround depends on the painter, the model count, and the quality tier — Showcase work naturally takes longer than Tabletop. Painters share expected timelines in their quote, and you can follow along with work-in-progress photos.
What do the quality tiers mean?: Listings carry one of four tiers — Tabletop, Battle-ready, High, and Showcase — that describe the level of finish, from clean gaming-ready models up to display-grade competition pieces. Pick the tier that fits your project and budget.
Are there extra fees for buyers?: No hidden platform surcharges. You pay the quote you accept; the platform fee comes out of the painter's side. Any shipping cost is set transparently by the painter up front.

For painters

How do I become a painter on BrushLink?: Create an account and apply. Every painter is vetted — you start as PENDING and an admin reviews your work before you go public (PENDING → APPROVED). Once approved, you can build your portfolio and start listing services.
How and when do I get paid?: Buyers pay the agreed quote up front, so the job is paid for before you start. Your payout releases when the buyer confirms delivery — or automatically 7 days after delivery if they don't act. Stripe transfers payment to your connected account; bank payout timing is separate.
What does it cost to sell here?: It's free to apply, build a portfolio, and list services. BrushLink charges a single platform fee of 3% only when an order completes — no listing fees and no monthly subscription.
How do I set my prices?: You're in full control. Price per model, per unit, or per army point, and set different rates across quality tiers. Each quote you send is itemized, so buyers see exactly what they're paying for.
What if a buyer opens a dispute?: Disputes pause the payment release while our team reviews the order. Keep your messages and WIP photos on the platform — a clear record of scope and progress is your best protection if a disagreement comes up.
Who can leave me a review?: Only buyers with a completed order can review you, so ratings reflect real work delivered. That keeps the marketplace honest and helps great painters stand out.

Didn't find your answer?

Our team is happy to help with anything about commissions, applications, payments, or trust and safety.